Terms & conditions

General terms and conditions

1. About us

Premium Coaching is a brand of Advitas BV, trading as Expert Academy. In these terms, Advitas BV is also referred to as ‘Premium Coaching’, ‘we’, ‘us’ or ‘our’.

Advitas BV
Mechelsesteenweg 109/1
2018 Antwerp
Belgium
Company and VAT number: BE 0891.725.750
Register of Legal Entities Antwerp (RPR Antwerp)

Contact: info@expertacademy.be  |  +32 3 235 32 49

2. Definitions

In these terms, the following definitions apply:

client: the company, legal entity, public authority or other organisation that enters into an agreement with us or accepts an offer in the course of its professional activities;

coachee: the individual who receives coaching on behalf of or at the request of the client. The coachee is not a contractual client and is not personally liable for payment unless this has been agreed separately in writing;

programme: the agreed combination of coaching sessions, assignments, materials, any scan and access to the knowledge base;

agreement: the offer, order or engagement confirmation, these terms and any additions agreed in writing, taken together.

3. Application and order of precedence

These terms apply to every offer and agreement for Premium Coaching services. They are made available to the client before or when the agreement is concluded in a form that the client can retain.

Any deviation is valid only if we confirm it in writing. In the event of a conflict, the individual offer or order confirmation takes precedence, followed by a specific written agreement and then these terms. Mandatory law always prevails.

The client’s terms apply only if we expressly accept them in writing.

4. Offers and formation of the agreement

Our website and general information are invitations to learn about our services. An offer is binding for the period stated in it. If no period is stated, the offer expires after thirty calendar days.

The agreement is formed when the client accepts our offer through the indicated ordering method and we confirm the order or engagement, or when we start performance with the client’s consent.

Before accepting, the client checks the package, price, language, coachee, duration and any start date. Obvious clerical, calculation or technical errors do not bind us where the client could reasonably have understood that an error had been made.

5. The coaching service

5.1 Scope and performance

The specific content, number and duration of sessions, programme duration, coach, language and any additional components are set out in the selected offer or order confirmation. Unless agreed otherwise, sessions take place online through the agreed platform.

Coaching is a best-efforts obligation. The coach supports the coachee with reflection, development and practical application. The coachee remains responsible for their choices, decisions, actions and results. We therefore do not guarantee any specific personal, professional or financial result.

Coaching is not medical, psychological or psychotherapeutic treatment and does not replace legal, financial or other regulated professional advice. If there are indications that other support would be appropriate, the coach may discuss this and recommend consulting a suitable professional.

5.2 Coach, scheduling and replacement

We take the coachee’s preference into account, but a specific coach is guaranteed only where this is expressly stated in the confirmation. If a coach is unavailable due to illness, force majeure, a conflict of interest or another reasonable cause, we will propose an equivalent profile or a new date.

The coachee schedules sessions in good time within the programme’s validity period. Sessions that have not been scheduled or used expire after that period, unless the delay is attributable to us or mandatory law provides otherwise. We confirm any agreed extension in writing.

5.3 Participation and technical requirements

The coachee is responsible for a suitable and confidential environment, a stable internet connection and functioning equipment. A technical issue on the coachee’s side does not automatically extend a session. In the event of a material disruption on our side, we will reschedule the part that could not be delivered.

The coachee participates on time and treats the coach, staff and other persons involved with respect. In the event of seriously inappropriate, threatening, discriminatory or unlawful conduct, we may end a session and, following a reasonable assessment, suspend or terminate the engagement.

6. Cancellation, rescheduling and non-attendance

Every cancellation or request to reschedule must be communicated in writing by email or letter. The date on which we receive the written notice determines which arrangement applies.

The following periods apply to a scheduled session or a separately agreed programme:

if cancelled or rescheduled up to and including thirty calendar days before the scheduled start, no fee is due;

if cancelled or rescheduled between twenty-nine and fourteen calendar days before the scheduled start, 50% of the agreed price for the relevant session or service is due;

if cancelled or rescheduled less than fourteen calendar days before the scheduled start, the full agreed price for the relevant session or service is due.

The fee is calculated on the agreed price of the relevant session or cancelled programme as set out in the offer or order confirmation. If the coachee does not attend the appointment, this is treated as a cancellation made less than fourteen calendar days in advance.

A spontaneous strike, traffic disruption or congestion, illness, weather conditions and other personal or logistical incidents do not automatically entitle the client to cancel or reschedule free of charge. The consequences will be assessed under Article 12 only where the situation legally qualifies as force majeure.

If we have to reschedule a session, we will offer a new appointment at no additional cost. Where necessary, we will extend the programme so that the coachee can take the session. If we permanently cancel a session without offering a reasonable alternative, we will refund the price of the undelivered part.

7. Prices, invoicing and payment

7.1 Prices

The price and any payment instalments are set out in the offer or order confirmation. Prices are stated exclusive of VAT unless expressly indicated otherwise.

Costs not expressly included in the offer will be charged only with the client’s prior agreement.

7.2 Payment

Invoices are payable within the period stated on the invoice or in the order confirmation. If no period is stated, payment is due within thirty calendar days of the invoice date. Payment is made through the offered payment method and without set-off, except where permitted by law.

If payment is not made, we may suspend future sessions and access to components not yet delivered after informing the client and giving the client a reasonable opportunity to pay. This does not cause the coachee to lose any sessions that have already been properly paid for.

7.3 Late payment

In the event of late payment, interest at 2% per month accrues by operation of law and without notice of default from the invoice date, to the extent permitted by law. The fixed recovery charge provided for under Belgian legislation on combating late payment in commercial transactions is also due. Reasonable recovery costs exceeding that fixed amount remain payable to the extent permitted by law.

7.4 Invoice disputes

Any invoice dispute must be notified in writing by email or registered letter to the accounting department of Premium Coaching / Expert Academy within eight calendar days of receipt of the invoice, stating the invoice number and the specific grounds for the dispute. If no timely objection is made, the invoice is deemed accepted, subject to evidence to the contrary and mandatory law.

8. Term and termination

The agreement continues for the period stated in the offer or until all agreed services have been performed. A programme is not renewed automatically unless this has been clearly and expressly agreed in advance.

Either party may terminate the agreement if the other party seriously breaches a material obligation and fails to remedy that breach within a reasonable period after written notice of default. No cure period is required where remedy is impossible or immediate termination is legally justified.

On valid termination, the client pays for services properly delivered up to the termination date. Amounts paid in advance for undelivered services will be refunded, except for sessions treated as delivered under Article 6 and other amounts that remain payable by law.

In the event of bankruptcy, manifest insolvency or judicial reorganisation proceedings, we may, within the limits of applicable law, terminate the agreement or request additional payment security where objective circumstances show that payment is seriously at risk.

9. Confidentiality between the organisation and the coachee

The content of individual coaching conversations is confidential. We do not share it with an employer, commissioning party or other third party without the coachee’s express consent, unless required by law or necessary to address a serious and immediate threat within the limits of applicable law.

Where an employer orders or pays for the programme, it may receive practical information needed for scheduling, attendance and invoicing. General information about agreed goals or progress may be shared only where this has been agreed transparently with the coachee in advance. Personal content from conversations is not included.

The coachee may not record a session or allow a third party to listen without the coach’s prior permission. We likewise do not record sessions without the express prior consent of everyone involved and a clearly defined purpose.

10. Personal data

We process personal data in accordance with our privacy policy. It explains, among other things, which data we process, for which purposes, on which legal bases, how long we retain it and which rights data subjects have.

If the client provides us with personal data about a coachee, the client warrants that this is done lawfully and transparently. Each party complies with its own obligations under applicable data-protection law.

11. Intellectual property

All intellectual property rights in methods, models, texts, videos, workbooks, scans, exercises, presentations and knowledge-base materials remain with Advitas BV or the relevant rights holder.

The client and coachee receive a personal, non-exclusive and non-transferable right of use for the duration and purpose of the programme. Materials may be used internally for the coachee’s own development, but may not be copied, distributed, resold, published, included in a database or used to develop a competing service or AI model without our prior written consent.

The coachee’s own notes and tangible work products remain the coachee’s property, without prejudice to Premium Coaching’s underlying methods and materials.

12. Force majeure and interruption

Neither party is liable for delay or non-performance directly caused by an unforeseeable and unavoidable event beyond its reasonable control that makes performance of the agreement temporarily or permanently impossible. Ordinary traffic disruption, foreseeable congestion, a personal scheduling change or a circumstance that could have been avoided through reasonable measures does not in itself constitute force majeure. The affected party must report any potential force-majeure situation as soon as possible and take reasonable steps to limit its consequences.

In the event of temporary force majeure, the affected obligations are suspended and we will reschedule the service. If the situation continues for so long that continuation is no longer reasonably meaningful, either party may terminate the unperformed part. The client pays only for services properly delivered; amounts paid in advance for services that will definitively not be delivered will be refunded.

13. Liability

We perform the agreement professionally and with due care. We are liable for loss that is the direct and foreseeable consequence of a contractual breach attributable to us, taking into account the nature of coaching as a best-efforts obligation.

Our total contractual liability per event is limited to the amount, exclusive of VAT, paid or payable for the relevant programme. Liability for indirect loss, such as loss of profit, loss of revenue, reputational damage or loss of data, is excluded to the extent permitted by law.

These limitations do not apply in the event of fraud, wilful misconduct, a fault affecting life or physical integrity, or any other case in which liability cannot be limited by law.

The client must report any loss or incident as soon as possible and take reasonable measures to limit further loss.

14. Complaints and consultation

A complaint may be submitted to info@expertacademy.be, preferably with a clear description and relevant information. We will acknowledge receipt and seek to provide a substantive response or solution within a reasonable period.

The parties will first try to resolve any dispute through good-faith consultation. This does not prevent either party from seeking protective or urgent measures or referring the dispute to the competent court.

15. Amendments

The version accepted when the agreement was concluded remains applicable to that agreement. We may amend these terms for future agreements. An amendment to an ongoing agreement is valid only with both parties’ consent, unless a strictly necessary amendment follows directly from the law and does not reduce the client’s rights.

16. Severability and waiver

If a provision is wholly or partly invalid or unenforceable, the remaining provisions continue in effect. The parties will replace the affected provision only to the extent necessary with a valid arrangement that reflects the original purpose as closely as possible without circumventing mandatory law.

A failure to exercise a right immediately does not mean that a party waives that right.

17. Governing law and jurisdiction

The agreement and these general terms and conditions are governed exclusively by Belgian law.

Any dispute or disagreement arising from the agreement or relating to these general terms and conditions is subject exclusively to the competent courts of the judicial district of Antwerp, Antwerp division, unless mandatory law provides otherwise.

Last updated: 12 August 2026